CGI selects Service Now to deliver enhanced Service Operations offering

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CGI (NYSE: GIB) (TSX: GIB.A), a leading global IT and business consulting services firm, is pleased to announce that it is utilising ServiceNow in its IT Service Management offering, underpinning the services it delivers to UK managed service clients through its five-star service desk based in Bridgend, Wales.

As well as adopting the AI capabilities provided by the Now Platform®, CGI will also be delivering an improved end-user experience through the replacement of the current self-service solutions. CGI will work closely with ServiceNow over the next 12 months to ensure a smooth transition from CGI’s existing tooling solution.

Tara McGeehan, President, CGI UK and Australia said “Moving to the Now Platform®, with all the additional capabilities it brings, ensures that our UK clients and their employees get the level of service that they expect from an organisation like CGI. Ensuring that we continue to offer world class solutions to our clients is a priority for us.”

Jordi Ferrer, VP & General Manager, UK and Ireland at ServiceNow added, “Our solutions, harnessing the power of generative AI, are positioned to help innovative organisations like CGI be even more responsive and efficient in their service delivery. We’re delighted to be supporting CGI in their goals to deliver a market-leading service experience across channels.”

With over 20 years of implementation experience, CGI is a ServiceNow Elite partner and has completed over 4,000 ServiceNow solutions globally. With 300+ professionals who specialise in ServiceNow, CGI helps organisations streamline their digital operations with the right workflows and has developed the CGI ServiceNow Framework, which accelerates implementation for clients.

CGI’s UK service desk was presented with the Recognition Award for commitment to service excellence at the Welsh Contact Centre Awards 2022 and has also achieved the Service Desk Institute’s (SDI) 5-star accreditation for eleven consecutive years.

About CGI

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 91,500 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2022 reported revenue is $12.87 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at

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