The drive for businesses to constantly transform their operations is relentless, and in this blog we discuss the trend of zero or light touch digital channels.
Whilst business strategists promote digital first through transformation they often fail to consider the employees and customers who either won’t or can’t engage with the digital first trend. What opportunity are organisations potentially missing out on?
Without a holistic channel offering for all demographics, organisations risk missing out on revenue and losing employees with years of experience if meaningful channel engagement is not present.
Read the full blog to find out more
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